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  • YOU COULDN'T PAY ME TO COME BACK HERE!!! I don't think I have EVER experienced such horrible customer service in my life. My boyfriend and I pre-purchased a Living Social coupon for this place which entitled us to fritatas and mismosas on selected afternoons during stampede.We chose one of the selected dates and called the night before to make a reservation for 11:30am the next day (figured we should make a reservation since it could be busy being stampede and all). The reservation was confirmed no problem and we informed them that we would be using our Living Social coupon and this was alos confirmed no problem. We planned our day around coming here from brunch. Anyway we show up for our reservation and the host or whoever came over to assist us VERY RUDELY told us that they "were not ready for that deal" and that it was a misprint and they would not serve us. We told him about our reservation but he brushed us off and would not even look at our coupon that we were trying to show him and would not even make any attempt to offer an alternative or apoligize.He then just walked away while we were trying to ask him more about what was going on. We started to leave but then decided we deserved some kind of explanation on what to do since we had already pre-paid for this meal with them. The same man came back over and this time told us " look guys we aren't even open this early, but you can come in and have beef bun instead if you want". I asked him " if you are not open this early then why did you accept our reservation for this time when we called last night". The guy didn't answer my question and just walked away again. We decided since we had already pre-paid for a meal and were very hungry that we may as well go in and have the beef bun he offered. So we sat down and after waiting 15 mins and have nobody even so much as acknowlege us we decided to leave. On our way out another man (which I think may have been the manager or owner) asked us if we were going to stay. We explained to him that nobody had come to serve us so we decided to leave. At this point I was so upset that I can barely recall what this man was saying to us but he was also very rude and dissmissive when we explained our problem. He was also not willing to offer a solution or alternative. And told us " we can't offer that during stampede". So why did you make the deal in the first place then?? And if you can't honor it then at least offer an alternative. I have previously worked many years in the customer service industry for Fairmont Hotels and Resorts as well as Four Seasons so I know what should be expected on a customer service level, especially a place that is supposedly "upscale" and I have never been treated so rudely as I was here. If they could no longer honor a deal that they made and customers pre-paid for then they should have been prepared with an alternative and still treated us to the same level of service that they would any customer. We had actually pre-purchased another Living social coupon here as well which was for a $99 wine pairing menu. We have asked for a refund on this as we no longer have any desire at all to ever come back here. In fact you couldn't pay me to enter this place again. We eat out at least 3x a week and live in the Kennsington area so could have easily been repeat customers had they treated us properly. Kensington is a beautiful, unique area in Calgary that does not need this buisness. Would love to see something worthy of Kensington go up in this location instead.
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