I would give 0 stars if possible. I had made an appointment a week before and even asked what information I would need before hand to make the process go smoother. When I arrived, what they told me there was contradictory to what I was told on the phone. I tried to be as cooperative as possible and figure out what additional information they needed but the staff there was VERY unhelpful and rude. No one would attend to me so when i got up to ask for help, I was told to "have a seat. You will be fine, go sit down." After sitting there for an hour after my appointment time with no one showing interest in helping me to figure out what THEY wanted from me, I had to walk out. Will never be returning to any Vision Works