The absolute worst customer service I have ever experienced! After speaking with a young man on the phone he mentioned the word "miscommunication" about 15 times as if it were a viable excuse for each issue that I brought to his attention. At some point it's no longer a miscommunication, it's a lack of attention to detail and effort.
Myself or my company will never use Enterprise again if there are other options available. The car was nice but the staff is just terrible.