I was riding through Cleveland on my way cross-country. My chain links had been seizing causing grinding on my sprocket... but I had to get to a wedding on the East Coast and didn't have time for the typical 1-2 week backlog.
The owner, John, offered to diagnose my bike minutes before closing... insisted on staying late that night to look at all repair scenarios and get quotes for each... and also insisted on double-checking everything the next day before ordering parts (on his day off) and having them overnighted.
He had my bike all torn apart and waiting for the delivery truck. Within two hours of the parts arriving, the next morning, he had me back on the road and safely on my way to the wedding.
I can't say enough about the owner, John. I could tell right off that his dogged determination was a product of his passion for his work... insisting that he was just treating me the way he wanted to be treated.
John, I made it to the wedding safely. 3,000 mi down, and 7,000 to go. Thank you.