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| - Our party had 4PM reservations for Christmas day, party of 10. Despite not seeming to be too busy (the room we were in was completely empty, at first), we had to request waitress service twice to get water and place our orders. We did not receive any food, other than bread, for 90 minutes. It took two hours to receive our entrees, and they came out slowly over another half hour or so.
The manager came to talk to us before the food came out and told us their systems were down and the 'to go' orders had been lost, so everyone who had called ahead to place orders who then came in to pick up their food had to reorder at that time. Those people I feel terribly for- they were all rowdy and stuck in the foyer when we were leaving and someone said the restaurant had closed early because of the back up. And people were still arriving with reservations.
The waitress was clearly upset and angry, and was not attentive to the table and was defensive when she was asked questions or received complaints about the wait or whether the right food was coming to the table (because total orders were not coming, just half orders then later more half orders).
The people behind us finally left after not getting any food for 90 minutes, and then only getting a tiny pizza to split for a table of ten. Many people had kids with them, and by now the room we were in was full and we were the only ones eating.
The food was fantastic. I have read the portions are huge at this place, but we did not experience that. The food portions were acceptable but not typical of Family Style in my experience. The chicken in the dishes was perfectly cooked and the chicken parm was the best I have ever had, by far. I would love to have that again, but I will never go back.
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