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  • Where to start, I have gotten my last 2 oil changes done. The first one I went in due to them having a deal. This is where my bad experience started. I made an appointment. But when I checked in 10 minutes early they said it was going to take 3 hours due to cars being in front of me. I question as to why I made an appointment if that many cars would be in front of me. They assured me that they would pull my car in after they finished what was in the bay. They didn't. It took more like 6 hours to get a routine oil change. Then it occurred to me that they had not rotated my tires, as advertised and discussed prior to my service. I asked why this had. It happened and I was told it had happened. I had to fight and prove to them that it had indeed not been done. It took another 45 minutes to get this done. Later I got an email from Big-O asking about my experience. I answered honestly and got a call from the manger apologizing and offering a free oil change the next time I came in to "win" back my business. I made another appointment, assuming this would speed up the process, went in and showed the business card that had the signature for a free oil change. The lady working stated that that man had not worked there for 2 years. That was a complete lie as I had been in the same store 3-4 months prior. I explained this and she said ok and she would take care of it. It took about an hour and half. I am still wondering what the appointments are for. And on top of that they did not change my oil filter.
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