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| - First off, I want to say - look at the rest of my reviews... I ALMOST NEVER give a bad review. I truly try my best to be a "say something nice or don't say it at all" kind of person.... BUT, this place has numerous problems... So I felt compelled..
1) The owner(s): the place is co-owned by 3 men. Two of which are more "silent" partners and one of which is very prominent in the day to day.. He, for the most part, is not that bad; HOWEVER, it is his fiancée who is omnipresent along side him (just look down the customers left side of the bar - you probably won't miss them).. when she is with him, SHE IS EXTREMELY UNPROFESSIONAL. Eavesdropping in on every single conversation occurring, interrupting and commenting in on private discussions, and, when told it's a private discussion, she becomes belligerent, offensive, and profane. She even goes so far as to say "well, this is my bar and if you don't like it then leave"... I have NEVER felt so uncomfortable in an establishment in my life - from NYC to Miami to Chicago to LA! And her fiancée, the actual co-owner, just sits there and let's her and the staff (see below) behave this way... He actually did come up to us once and apologize in private.. Clearly has no control of his staff..
2) The staff: Let's do A) servers and B) bartenders:
A) the servers are - 100% - young, inexperienced and female... I don't say this as a judgement - just wait... hear me out.. So, no one in the place has any - ANY - experience. The service sucks! To say the least. But at the bare minimum, when seated at the tables, the poor girls try.. and struggle.. They have obviously not been trained (see #1 as the issue here)... It is obvious that they were hired based on age and gender and are completely objectified by the owners... They are ill-prepared and poorly treated, from what I have seen.
B) the bartenders: First of all, refer back to #1. I have been in to eat twice (at tables) and have sat at the bar 4-5 times. When the co-owner and his fiancée are there sitting at the bar, which is ALMOST ALL THE TIME, the bartenders are TERRIBLE. They spend the entire time either standing or sitting right at the end of the bar ENGROSSED IN CONVERSATION with the co-owner and his fiancée.. Try to get the bartender, which of course there is only one - young and untrained girl, and you get ignored... As they claim, they didn't hear you! Try again, and again, and again, and what do you get? You get "Did you just 'HEY' me?", "Are you waving your arm at me asshole?", "How did you just pronounce my name!!", or "Did you just fucking snap your fingers at me?"... REALLY!?? Are you serious!!?? No one has even looked at the bar for 15-20minutes... it seems like the only time they look at you is WHEN they are ENGROSSED IN YOUR PRIVATE CONVERSATION.. Otherwise, you may as well go home - no one is serving you or seeing you... And I noticed the bar service is especially bad when the owners fiancée is sitting on there! I could go on..
Once, a regular next to me said to the bartender, "I don't need the menu, I'll have the turkey club".. She replied, "We don't have a turkey club. You better look at the menu". Then tossed it at him. He immediately opened the menu and pointed to the turkey club.. Her response? "Oh, guess we still have that"... as she turned away from him... No apology.
3) The food: since I have rambled on up til now, let me simply say - it sucks.. there are some ok items, the loaded tater tots and the turkey club - IF the staff remembers they have it and you can get it! GOOD LUCK! .. Otherwise, it's all too greasy, too undercooked, too overcooked, too overpriced.. Italian food is clearly pre-frozen and the sauce is runny watery garbage. Plus the menu doesn't include wings or burgers except as a special, one day a week item - in the Mon Valley!??? WTF??
4) The "taps": again, they suck. Way, way overpriced. Micros that have been out for 8-12 months elsewhere - or longer - are touted as some new thing and priced at a premium. The beer board or tap list IS NOT UPDATED... and when an inquiry is posed, just see #1 and #2 regarding the owners and staff... You may as well ask a wall or prepare for confrontation..
The summary - This is no Coyote Ugly, which I have been to - a few times - in NYC... Owners and staff should not have this attitude with the customers! And I don't think the customers come out in this area for this bullshit! PLEASE AVOID THIS PLACE! Why wouldn't you!!?? Especially for food - with the River House, Foster House, Angelo's, and other very solid local eateries in the area! Well, now to think of it - WITH ALL THE LOCAL BARS AND CLUBS where any beer you want is pennies compared to this rip off, WHY WOULD YOU COME HERE?? PLUS ELSEWHERE IT IS ALL SERVED WITH RESPECT AND A SMILE!!!
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