I've been taking my car here for years. The quality has truly gone downhill. I don't know if there was a change in management, but their work is definitely not like it was before. I took my car here today and got the $27 package. When I got home and got a closer look at my car, it was still pretty dirty. It's so close and convenient for me; but when you're paying nearly $35 (plus tip) for a carwash--you expect quality. That wasn't there today.