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  • Great service! Really personable dudes working behind the counter! Jack and I can't remember the other one's name but he looks a little bit like James Marsden. Anyway, I guess my complaint is more for Enterprise than for this particular branch. I was rented a car that seemed mechanically disadvantaged. The other associate (not Jack) warned me that the car would not be comfortable. That's fair. But I felt like the car was going to break down. I was in town for a busy wedding weekend so there was no time for me to exchange the car at the airport like one of the other associates told me when I called Saturday morning after picking up the rental on Friday. On top of that, the car hadn't been fully cleaned and smelled like someone had smoked in it before I rented it. Again, didn't have time to exchange it after I realized that it wasn't just me-- my mom could smell it and see it, too. I felt the 5% off coupon for next time as an apology for the experience with the car was kind of cheap. I am trying not to be ungrateful for being offered anything at all, but I thought they would have comped one of my rental days, or offered me a free upgrade for my next rental, or something. 5% off of a $40 rental is $2... not really what I expected from Enterprise. Despite the car itself being junky, the service was great. My mom always uses this Enterprise and she has always felt taken care of by the staff. Nice guys, would rent again!
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