| rev:text
| - I just arrived home from a dinner at Spinato's Pizzeria on East Bell Road and decided I had to write a review right away. I called a couple of days ago to see if they took reservations for a party of 8 on their patio. No, no reservations. I was told that I would have to come down 45 minutes to an hour before the time I wanted in order to get my name on a seating list. So, my husband and I drove down there an hour early this afternoon. Two other people in our party were already there as well. We saw that the patio was virtually empty. We went in and requested seating for our party and were told that we could be on the patio but it would be more than an hour wait and there were 'no promises'. We asked if the 4 of us could be seated while we waited for the others since there were empty tables and we were told that they would not seat us because if our other guests arrived they would have to 'stand around and wait' while the tables were moved. So WE had to stand around and wait. A long time.
The bar is very tiny and we unintentionally blocked the doorway for people coming and going. Two more of our friends arrived soon and there were no seats at the bar area for them. So now the SIX of us really were 'standing around.' We ordered drinks - beer, wine or Pepsi products only - and your tab cannot be transferred to your table on the same bill... you have to close it out. The patio was totally empty except for two little old ladies at a small table. We were not allowed to go out there for another 15 minutes until they were finished even though there were other tables that could have been drug over to accommodate us. The manager and seating hostess were very cold with glum faces and were not friendly or apologetic about our inconvenience at all. Their attitudes were take it or leave.
After we were finally seated, we were rushed into ordering even though none of us had ever been there before. Our waitress was very impatient and rushed around the table asking people if they were 'ready'. My husband and I were paying for the entire group as it was a small get together for our anniversary, but we barely could discuss with everyone what kind of pizzas to order. I just quickly chose three and we ordered appetizers, salads, some vegetarian items, other sandwiches and calzones. It was hard to get the waitress to refill our drinks. We had to ask for water several times. They did not bring bowls for us to serve the family salad. We had to ask two different waitresses before we finally got them.
Most of the the food was wonderful but they do NOT have any wings at this location! I can't find anywhere on the website where it mentions that. The wings were one reason we wanted to try this pizzaria in the first place. They didn't have all the ingredients for the desserts so some of us had to change our orders. The waitress brought our bill long before we were even finished eating. She interrupted my husband just as he was finishing the punch line to a story he had just told. Very rude and unprofessional.
I liked the pizzas, but my brownie dessert was as hard as a rock and I could only eat about half of it. With so many wonderful restaurants to choose from in this town, we will not be going to Spinato's again any time soon... maybe a take out pizza sometime, but I don't care to experience the very poor service again. There are many other places that are more than happy to welcome larger parties and their big checks.
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