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| - Dear Walmart; I hope you have a Merry Christmas, because you've made mine a nightmare. On December 14th my beloved mother was nice enough to purchase two $50 Walmart gift cards from the Brooklyn Center Minnesota Walmart. I received them and was anxious to use them for Christmas on Friday December 18th. I went to my local Walmart on Bell Road and 59th Avenue in Glendale, Arizona to spend these gift cards at your store... and at the checkout the young woman said they weren't activated. Ok, weird I thought, as they had been paid for so I called the number on the back of one of the cards and it said to bring the receipt and gift card to the store to activate it. Again, very weird.. Because they are gift cards and should have been activated upon purchase. I was perplexed, but I digress. I traveled back home just to grab the receipt that my mother thankfully sent me out of habit..and returned once again to said Walmart with receipt and my son in hand. Back at the register with the line expanding behind me, I show the cashier my receipt as proof of purchase, with both gift cards, and she matches up and agrees that they should work. We try the cards again, no luck. So she leaves and requests help from Gustavo, her manager. He comes over, agrees they are paid for.. But looks me dead in the face and says there's nothing we can do, you'll have to take them to the original Walmart they were purchased from. WHAT? I advised them they were sent as a Christmas gift from Minnesota, and without an apology, an empathy statement or a solution, he stared at me blankly and said "Yea.".. Pardon me but Christmas is 7 days away and the only guidance I received was to be forced to send back gift cards that have a balance and should work.. via mail, to my mother in another state who then could hopefully go out of her way to take it back to her Walmart before Christmas, figure out why they aren't working or exchange them there.. Then hope that she could even possibly get them back to me before Christmas. Which I'm confused..because why couldn't anyone help me with a Walmart gift card issue at Walmart that was purchased at a Walmart.. Do you see the irony?! So basically my mother has spent the money and its on a gift card but they can't give it to me... Weird. Now she's wasted her time, her gas and her money.. I've wasted my time, my gas, and my sanity.. To have no outcome at all except to be told her money has indeed been taken from Walmart... But applying me the money to the gift cards you cant solve? You're company is a multi billion dollar establishment and I'm being told there isn't a system smart enough to read or exchange my gift cards from one Walmart to another. At this point I'm so disgusted that I've shopped at Walmart 87 times since June. This is the holiday season and I need my voice to be heard. I feel like this is UDAAP and I'm appalled that now I have to go out of my way to tell my mother all of this.. When she's already paid for the cards. So Merry Christmas Walmart, I hope you're happy with how your customers perceive you. It's a running joke that Walmart has shit for customer service and tonight for me was again proof.
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