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| - I have got to give props to the service department. I got a flat tire while driving back from Arizona, on a nearly deserted two-lane highway from Oatman to Bullhead City. It was just us two girls and the little guy in the car, and we don't know how to change a flat! Luckily, a young guy did a 180 and stopped to help us. He claimed to be a mechanic, and when he removed the tire, he pointed out that the cotter pin near the tire was put in backwards, had been rubbing against that tire probably since the car was assembled, and that was the reason for the flat. He put the donut on the car, but because we were still 190 miles from Vegas, he suggested that I get a new tire at the Walmart in Bullhead. We did that, and 175 bucks later, we were on our way.
But I was pissed about having to spend all that money for what seemed to be Hyundai's fault, so I went to the Service Dept. and spoke with Chance, the manager. He had the car brought into the service area and put up on the lift. Along with the technician, they showed me how that cotter pin was nowhere near the tire, and suggested that the flat occurred due to improper tire pressure. Whether or not that was true (wouldn't the dashboard light have come on?) he agreed to replace BOTH tires - since he agreed with my claim that you should never replace just one tire, as I'd done. The tires had to be ordered, and a few days later they were changed and rotated. I am one thankful customer.
The reason for four stars instead of five? I previously had to have the driver's inside door handle replaced, since it was peeling, sharp, and cutting my hand. That was done promptly, about a year ago. And now it's peeling again. Truthfully, I'm not sure if this is a service issue, or the fault is Hyundai's, but I have to go back again to have the same problem dealt with...
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