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  • This place is HORRIBLE!! I lived here for 18 months and only for that long because I couldn't afford to live anywhere else during school. The staff is disorganized and dismissive. They promise to handle problems but then put off everything until it is so late that it causes worse problems for you. My first issue was with how infested the apartments were with bugs and cockroaches, they sprayed our whole building telling us it was mandatory but allowed my neighbor to refuse the spraying. This resulted in all the roaches running to his place when they sprayed and then just coming back to all the other apartments when the spray wore off. I have never been so disgusted in all my life. 6 months into living in this place I referred a friend knowing that he needed somewhere cheap. Surprisingly, they took $100 off of my rent the next month for the referral. I signed a paper saying I received it and that was all it said. 2 months later I get a notice that I owe them that $100 back because my referral wrote their rent check wrong and still owed them $2.55!!!! When I called them they informed me that policy states that I am responsible for paying them the $100 back if my referral owes any money for the first year. I checked the form I signed and it stated that no where on it, when I brought it to their attention they said they would take care of it and that I was off the hook. Next month I got ANOTHER letter telling me I owed them $100 cause he still had the $2.55 balance. The most unprofessional part about the whole ordeal is that the office actually called me and asked me to call my friend and have him come in to pay his balance, as if it was my job to make sure they got paid. I ended up just paying the $2.55 to get them off my back. I own a dog and not only paid them the $250 deposit fee but also rent every month for having her there. When I finally moved out they claimed I only paid them $125 of the deposit and I still owed them. I called them and spoke to them about it and then faxed over not only my signed lease (because they lost mine somehow) but also the receipt AND my bank statement showing them I paid them the full $250. I got an email saying they would look into it and take care of it and get back to me. She never got back to me, 2 months went by without hearing from them or receiving a bill so I assumed it was taken care of. I get a call the other day from a collections agency telling me Valencia sent my bill in and I had to pay it. When I call the lady who was handling it all at Valencia, she claims she doesn't remember anything about the situation (even though I had an email from her) and that she isn't the one in charge of that stuff. Her assistant is in charge of everything and will get back to me next week!!! And to top it off she blamed it all on me for not trying to get back in touch with her, even though she asked me to be patient while they sorted through it all and would call me. So now, I have to sit with a bill in collections, let it rack up on my credit score while those idiots do nothing!!! This place needs to be shut down! It may be cheap to live there but in the end they screw you with so many fees it all adds up. This place is the worst and I will never recommend it to anyone!!!
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