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  • UPDATE: Bumping this up a star as the owner cared enough to reach out for additional details. An invested owner can make all the difference in turning a business around, so I expect improvement and was really impressed he immediately connected on it. Thanks! First of all, we LOVE Blaze Pizza! This location though, I am not at all surprised to see such a low rating. We have been here twice, and both times have been terrible, today's was the worst. Visit 1: I ordered the Red Vine. This pizza only has cheese, sauce tomatoes and basil on it. They failed to tell me before making it that they were out of basil. Once they realized, they just shrugged it off like it shouldn't be a big deal, and didn't offer any alternative other than to make something else if they had to. It seemed they were annoyed at me for caring. The staff in general was completely unprofessional overall, including who appeared to be the manager. Visit 2: When they removed my pizza from the oven it fell apart and they had to start over entirely. My husband's pizza was already boxed up and they didn't offer to keep it warm so it wouldn't be cold when mine was ready again for takeout. No apology offered that we had to wait for mine all over again, it was just an "oops" and annoyance they had to redo it. I had asked for extra basil which they didn't put on the second one. When the pizza was remade and finally ready, no apology for the 40 minute wait, the only thing was on the way out they stopped us to double check that they had given us the right pizza...?! Just really incompetent staff overall at this location, which the staff is one of our favorite parts about other locations. This is our nearest location and we were so excited when it opened, but I am sad to say with two negative experiences now we will be taking our business elsewhere. The experience here is nothing like the Vegas locations we've frequented, or the Tempe location here. I want to make that clear, don't write Blaze off overall, their product is delicious!! But definitely think twice before visiting this specific location.
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