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  • I visited the Super Star Car Wash at 1919 S. Greenfield Rd Mesa, AZ 85206 on 12/16/2012. One of the guys convinced me to buy a 1-month membership for "Express Plus: Protect and Shine" package for $11.95 (normally $21.95). I was told this would not renew automatically. The first car wash was a free upgrade to the "Protect & Shine Plus: Everything Wash". My first time through was nice and the car looked great. I came back on 12/23/2012 after taking my daughter to the mall to get a picture with Santa. I decided to stop by and get a car wash on the way home. We got through the wash cycle and we were being pulled through the rinse cycle. Sometime before we got to the dry cycle my dash lit up showing I was losing tire pressure somewhere (my vehicle has one light for TPMS). At first I thought it was nothing since sometimes the light would kick off if the tires were just a little low. But just to play it safe I pulled my vehicle into a nearby parking lot and checked. I found my front passenger side tire was going flat and I could hear air rushing out of a broken tire stem. Somehow this got damaged by the car wash. I found and talked to one of the employees and showed him the damage. He took pictures and filed a report which he had me verify and sign. He also helped me a little bit with changing my tire so I could put on a spare. He told me someone would contact me soon after they do their "investigation". The next day I took my car to Discount Tire Co and they fixed my tire and replaced the broken TPMS module. This cost me about $80. One other thing, the sales guy lied to me about charging me for just a 30-day membership. Turns out they have me on a automatic renewal of $21.95. It is now 1/19/2013, almost one month later and I have not heard a single word from Super Star Car Wash. I just submitted an online feedback at their website (I can find no office number for this place) and requested a reimbursement and cancellation of monthly membership I shouldn't have been charged for. I do not recommend this place.
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