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| - We were give a gift certificate for this restaurant, and thought we would go for Valentines day. I made reservations a week before at the Sahara location, and called the day before to confirm. When we arrived, there were 4 other couples in the doorway waiting. We stood there for 10 minutes before someone came to the front. BTW, there is no podium or reception area at the front either) Did they greet us? NO. They took one couple to be seated. At that point, another young couple that was waiting, said to us, "That's the 2nd couple that's been seated since we arrived half hour ago, and we were here before they were. We're appaled and would rather go elsewhere. Good luck to you." We began to wonder if we should stay. We figured we would wait a while longer. After all, it was Valentines Day, where else are we going to get seated at the last minute?
About 15 minutes went by, and no one came to greet us, and there were 2 empty tables. I walked across the room near the kitchen entrance and told one of the employees we had been waiting over 20 minutes, and no one has even aknowledged our presence, and that we had a reservation. Their response was, " sorry, it's Valentines Day and we're short staffed." I informed them that was not my problem, and at the very least someone could at least greet us & inform us that they're running behind. Again, the response was, "Sorry, we're too busy." At that point we left as the other couple behind us did the same.
A week later, we decided to return for my birthday(after all, we had a free gift certificate to use). If I had trusted my instincts the first time, I would've left the certificate on Valentines Day for someone else to use.
After we again waited 10 minutes before someone aknowledged we were even there, we were seated., We were brought a wine list and asked for our drink order. We stated we would have water while we looked over the wine list. The server brought out tapwater with no ice, and a basket of very dry bread. Again, I started to question myself. (Should I go somewhere else?)
The salad was served on a warm plate with very runny dressing. My wife asked for her dressing on the side, and of course her salad was drenched instead.
For the main meal, my wife had an undercooked piece of fish, and I had overcooked gnocci.
This was by far the worst restaurant I've ever been to in my life. I made sure they were aware of that when I informed them they were not getting a tip. I would stay away from this place. The staff is rude, and they clearly do not care about the customer whatsoever. I'm glad I had a gift certificate, because I most certainly would not have paid for this experience.
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