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| - I just left this Walgreens where the pharmacist on duty discriminated against me and publicly humiliated me.
This is what happened. I'll try to be as detailed as possible, as this review may be used in court one day. First, let me say I have a chronic condition and I am a polite and easy-to-get-along-with "regular" of this pharmacy. I've never had an issue before tonight. Efran, who I normally deal with in the pharmacy, is a great guy- super friendly and always smiling. Monica, the manager, was very responsive and polite when I called her tonight. Hopefully, she will resolve the pharmacist's problem.
However:
I badly injured my finger and it became infected. It is swollen to triple size and a doctor had to slice it open today to drain the puss. The doctor used zero anesthetic, but he had good reason. That's another story.
So he gave me a prescription for 15 Vicodin and 20 antibiotics. I wasn't picking up 200 Oxycontin tablets or doing anything weird. It was a small amount of pain pills and antibiotics to match. My injury was also very visible on my right hand.
I was asked for ID, which is understandable, because I was picking up a regulated narcotic. I get that.
So I hand the pharmacist a government issued photo ID. The government ID had a matching address to my prescription. In addition to that, I had an ASU student ID, a credit card (that I was paying for the prescriptions with), and my insurance card ...and I also had a visible injury. A visibly infected injury on my hand, and I was picking up the exact prescription that would match the physical evidence.
What I'm trying to say is that it was crystal clear that I was who I claimed to be.
However, the photo ID that I showed was unique. Only certain people get to carry it. I am not saying my ID was a green card (and I'm not saying it wasn't), but a green card would be an example of a government photo ID that is not commonly shown.
But if you are visiting from a foreign country, for example, and you are here legally, you should be able to get prescriptions that you need. I know that Arizonans aren't fond of illegal aliens, but people that are here legally should be able to get medication if they are sick.
Not at this Walgreens. The pharmacist declared, in front of witnesses, that they won't serve everyone. If you are visiting this country, go elsewhere. The pharmacist at this Walgreens will not help you.
Upon inspecting my government issued, legal photo ID (that the bank accepts by the way), the pharmacist said, "I'll take it this time, but next time, you'll need an ID from the DMV."
From the DMV! Can you believe it? She actually said "from the DMV."
I said: "That's a legal government-issued photo ID. You can't deny me."
She then arrogantly proclaimed: "I am the pharmacist and that is our policy! We need an ID from the DMV!"
I protested, because, since I don't drive, just going to the DMV is a tremendous pain in the butt. And what law says that you need DMV ID? Who says that you are required to visit the DMV ever? As far as I know, you just need to be able to prove that you are here legally. My ID proved I was here legally. And again, it was government issued photo ID.
Upon me protesting, she snatched my prescriptions from the cashier (all on videotape) and said, "Then I won't give them to you if you want to argue!"
Okay, so this girl has a power-struggle issue. I get it.
I'm in agony, and I know when I am dealing with a nut-job, so I satisfied her narcissism and agreed that yes, she was the pharmacist and no, my ID wasn't good enough. And she handed me my prescriptions. Thank God. You see, it was never about the ID. Otherwise, I wouldn't have my Vicodin right now. It was about exerting control over a customer. A regular customer that has spent over a thousand dollars in that store, in 2012.
She actually held pain medication over my head, until I agreed to her illegal, discriminatory policy.
So, in a state of duress, desperate, I relented. I said, "Okay. I agree." (clenching my teeth in agony)
As I was walking out, I turned to her and said, "I am now going to write a review online."
She replied: "Good! Go ahead. And now we will never serve you again." She went over to the computer and publicly announced that she will make a note on my account and that I can't get prescriptions from there anymore. Again, humiliating me in public.
And what did I do? Absolutely nothing. I did nothing wrong. I never even swore or called her a bad name. All on videotape.
I am contacting an attorney first thing Monday morning. Good luck Walgreens.
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