After having such a poor experience when buying my previous car at another dealership about 10 years ago, I communicated clearly to the fleet manager (John) at Earnhardt that I wished to make a purchase that was smooth and free of game-playing. My goal was to purchase a 2012 Toyota Prius before the end of the year. I shopeed around a few dealerships so that I could have no doubt that I picked the right people to work with this time. Both John and the Brad (manager) were attentive and listened to my requests. I would recommend dealing with John since his style is different most other car salesmen.