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  • Great Food, Terrible Service I had placed my ToGo order at 10am this morning. I ordered 6 papusas. The woman who took my order said 20 mins. So by 1030 am I arrive at the establishment. I walk to the counter. No one greeted me or asked if I needed assistance. At least 3 "servers" walked by me. Another customer came up and she was helped right away. After she was helped one of the servers who kept walking by me asked if I needed anything. (This was about a 5 minute span). I told her I ordered ToGo. Gave her my card and apparently she didn't know how to work the machine because it took her another 5 minutes before she called someone else over. After I got back my card, I asked if my food was ready. She said no. I said why not? I called you at 10 and it's almost 1050. You quoted me 20 minutes, why isn't it ready. Then she said we are busy. She didn't even ask me my name of the order. Another server came up to me and asked me my name. And when I told it to her, she said it is ready, here, and shoved me the food. I have worked in the food industry for a long time and they have terrible customer service there. I wouldn't eat here again because of the service I was provided.
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