Let me start by saying the bowls are good. However, the atmosphere is unclean and unkempt, especially the restroom. The faucet doesn't even work and the sink is filthy. I don't think they've cleaned it in a long time. It makes me wonder what they do to make the bowls behind closed doors.... And why is it behind closed doors? You're selling health, clean eating, and an experience. Let people see and take part in the experience. Seen Jamba Juice, Bahama Bucks, Cold Stone, etc. Also, the pay counter is a cluttered mess. Again, cleanliness is not a top priority. Move all your point of sale products (except maybe 1 of each item) and pamphlets away so that people can view as their waiting... Cause the wait is long. Nobody is going to hang out at the cashier and read crap. About the wait... We typically go in the morning and the teenage employees always look as if they just got up after a long night out. And then they go behind closed doors and make your bowl........