| rev:text
| - My family and I had what was, hands-down, the absolute worst restaurant experience we have ever had at this Red Robin location. It's been nearly a month since our visit and it's taken me this long to be able to write a constructive review that wouldn't be doused in anger toward them.
We showed up at a party of 10... 8 adults and 2 small children. We were seated and greeted by our waitress who immediately seemed miserable. She didn't even try to be friendly. We started the visit off with most of us receiving the wrong beverage. Once that was worked out, we placed our orders. The kids both got cheese pizzas, and the adults ordered various burgers and chicken tenders. We waiting an obnoxiously long time for our food, although the restaurant wasn't busy. That's aside, once the food arrived, the runner started auctioning off our food by holding in front my brother's face and shouting "Who had..." and aggressively enough that my brother had to duck and pull away from his seat. His face implied he was just as confused by the runners lack of self awareness as the rest of us were.
Then the manager (Shaun, who I believe is the General Manager) arrived with two pizzas for the kids. Both had been made with pepperoni. Now anyone who has been to dinner with small children knows that if a kid ordered and wants CHEESE pizza, then pepperoni ain't gonna cut it. They wont touch it. But when we brought to the managers that it was suppose to be cheese pizza, he replied with frustration and asked if could "just pick off the pepperoni" and then became even more annoyed when we said no.
After that whole debacle, the kids got their cheese pizzas and everyone was eating except me. My food never arrived. And though I had brought this to the attention of BOTH managers who visited the table, nearly everyone was finished eating before Shaun finally returned to tell me that my food was never rang in and that it would be out shortly. I kindly asked him to bag it up to-go since everyone else was nearly finished eating.
I must note that after our order was taken, we never saw our server until we were ready to pay. The only people at our table in between those times were two very incompetent managers. We needed extra napkins, refills on our drinks, and many other things throughout the evening and no one offered to get them or even responded when we asked for them.
To boot, once I told the manager I would not be paying for my burger (because why would I at this point, honestly?) he became argumentative and told us that our server had low blood sugar and used that as an excuse for our terrible experience. He had about 10 baskets of fries sent to the table even though we were ready to leave, and I think this was a sad and pathetic attempt to please us. He did eventually comp my burger, but we never actually received a sincere apology for our experience, only excuses and poor attitudes from every employee involved.
So, needless to say, we won't return to this location again. And I hope for the sake of that store, Red Robin finds a new managing team because that place is a total shit show.
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