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| - I have been visiting this location for over 3 years and never had an issue till the last two visits. The previous time I came in this new staff had just started. The manager, and assistant manager were previously both either black or brown. Now the only staff they have now are white from Chad up too all managers. My husband (he is disabled) we came in because their soup helps with his digestion. We ordered 2 bowls of soup and 2 ice teas with simple syrup. That's when Jesse the proprietor showed up at our tables. I told him I've been coming to this location for at least 3 years where is the other manager. He claimed he fired the black guy cause he was cheating them out of money and the rest of the staff where Hispanic, their also gone. I found that odd, then he personally told me that if I wanted sweetener I had to pay for it. I had never heard of that but went along with it until the bill reached my table. He wanted $5.00 a glass for simple syrup?!? I asked for them to send him back over. I asked him about this amount he claimed it was a new policy. I told him I wanted his bosses information and his name and I would report him. He then told me he would take it off the bill and in the future I had to pay for it.
That day I called Bobby, a regional manger and he told me under no circumstances was I to be charged for sweetener. And he would talk to him to address this situation. He also said to keep my business he would pay for my husband and I when we decide to go back.
Well I took him up on that offer maybe 9 months later cause the people really rubbed me the wrong way. They cut their whole diverse team and now it's only white people at the front of the house and the Hispanics are in the back inside the kitchen where you can't see them unless you go back in that direction.
I went this past Tuesday and was greeted by Julie and her smile went from that to a frown. And as she seated us she asked did we need anything I told her to call Jessie over if he's here. She said he wasn't here and what was the issue. I told her he owes us a meal and we had come to collect. She said she will look into it, she came back and said she spoke to Jessie after him speaking to Bobby. And they can issue me 1 free meal and they still have to charge us for simple syrup. I told her this couldn't be true, she said give her a few more mins. She came back and said she spoke to Bobby and that was correct. I asked for her name. That's when she went off, and I quote. "Why do you come here, you don't like the people and seem to not like the establishment." And ask I told her she and the whole new crew is just that new. Prior to this new crew I didn't feel like it was discrimination. After speaking to you and hearing you I know it's discrimination. So as we are speaking Chad (a key manager)walks up, he said we have to charge you for the sweetener because we spend $15 on the bottle. I told him that's the cost of doing business. I'm the customer and when you start telling customers you don't want their business because of the color of their skin. It's feels horrible and the price of syrup don't have anything to do with it. Don't go here if your brown, black, or different they don't welcome us at all and make up their on rules as they see fit.
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