The food and mojitos were ok - not great - just ok. My beef is with the customer service. I left my phone behind when I got on the plane. Yep, my fault, my bad. As soon as I realized what I had done (which wasn't for a few hours after landing at my destination) - and as soon as I could get access to a phone and the internet (less than 10 hours total) - I contacted the airport. I left multiple messages on the "Lost and Found" phone line for HMS Host - including the exact location (I had my receipt with table location, server name and time of payment all on it).
Look - they post the lost and found phone number on the Charlotte Airport website: http://www.cltairport.com/VisitorServices/Pages/LostandFound.aspx
But don't bother calling it, because you will get voicemail - every time - regardless of what time of day you call.
Additionally, you will not even receive the courtesy of a response. Hey - HMS Host/Casa Bacardi - you either found my phone or you didn't - it's my fault because I left it behind - but GIVE YOUR CUSTOMERS THE COURTESY OF A RESPONSE.
After 3 days (calling multiple times a day) and not getting a response, I even went to the HMS Host website and left a message on their "customer service" site on their page.
Very poor customer service. Worthless lost and found phone line. It's my fault that I left my phone - but that has to happen periodically, right? After all, they set up a phone number for that circumstance - yet no one returns the calls. Isn't that the whole point of having a voicemail system? Why bother taking the calls if you aren't going to return them??
I'm slightly heartbroken because I had pictures on that phone from my trip to Puerto Rico that had not yet been backed up onto the cloud - but, hey - calling people back who have taken their time to eat at your restaurant and then contact you (multiple times) is really hard.