I was recommended by a friend to go with Susana, I trusted her work since my friend always got her highlights done with her. Let's start by saying I had very long dark hair and asked for a medium brown with some highlights.. She knew I had black hair dye on my hair and she told me it was safe and bleached the hell out of it. 6 hours later and my hair was 2 inches shorter without trimming and light brown. And I paid $220 for this horrible mistake. The next day it looked orange-ish in the sun but didn't want to freak out. 3 days later I washed it and about 40-50% of my hair fell off and felt like corn hair. It's been 2 years almost 3 and my hair is still recovering! Still breaks when I brush it and is not as beautiful and strong as I had it before! Also, my friend went with her to get ombré style this year, saying maybe it was just my luck, well she got her hair messed up too! I have no idea what kind of product Susanna is using, and find very unethical she works on her clients hair knowing their hair will get messed up with certain procedure. My new stylist always tells me if what I ask her to get done will ruin my hair or not.