I have been a loyal customer of Banjara for years. I typically order from the Bloor and Christie location, but due to the fire my order was re-routed to Yonge and eglinton.
I absolutely love the food here and it's the reason I keep coming back. However, in my recent order the delivery took THREE HOURS to arrive! I completely understand that they are scrambling to serve customers due to the fire, but nowhere in the ordering process did anyone manage expectations about the delivery time being double their advertised time (60-90 minutes). When the food finally arrived at 10pm, it wasn't up to the usual standards, the salad was completely wilted and looked like it had been sitting around for far too long. Also the portions seemed smaller than normal and everything was starting to get cold.
When I called the restaurant I got a half assed apology and no apology from the delivery driver.
Banjara, your customers will give you some slack due to the fire. But please make sure you are managing expectations along the way.