Stranded in Charlotte by an airline and gifted a "discount" voucher only to be reminded how much it pays to read reviews! The first room I was placed in was a previous smoking room that has been converted, unsuccessfully and the bed was missing a mattress pad, half the lights weren't working and I could hear every thing the people in the next room were doing. The front desk granted me with a new room which was delightful-at first...until the night club fired up the bass. Seriously, it's 3:01 and the bass is vibrating my bed! I need to be up in 3 hours and can't believe I paid for this! Bad made worse!