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  • This might have been a lower star rating if I didn't completely love several of the employees here: Nicole who works at the front desk, James who drives the courtesy van, and all of the cleaning staff who gave me an extra bottle of shampoo when I asked for it (I have a lot of hair dangit!). I think customer service and location are key for this hotel's success because it's conveniently located next to my corporate offices when I'm there on business, and the courtesy van picks you up from the airport, and if your destination is close they'll even drive you around Phoenix (I think the max is 5 miles). I definitely appreciated the help myself and my co-workers received when we got there, Nicole went way above and beyond in helping us get into our rooms at the odd time we arrived and on our way in the van so we weren't late for our meeting. James the driver was always hilarious and sweet and took us everywhere he could! Negatives: The reason they aren't getting a high rating from me are the fact that the beds are excruciatingly uncomfortable and the pillows were so small, and lumpy (despite the soft and/or firm description) that I really never felt like I slept. The point of a hotel is to have a place to sleep, and I really was in pain and exhausted at the end of my week. Positives: Really nice breakfast spread every morning, and a pretty cool happy hour at the end of the work day. I got a new TV (nice flat screen) put in my room the second day I was there, so most of the rooms should have them now. The cleaning staff are really cool, and they have FREE WI-FI!! Definitely a plus for me trying to work in the evenings.
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