| rev:text
| - I sent this review to the office, which claims to respond to comments within 24 hours, but received no response after more than a week. Here goes:
I've had weird experiences since I first went to Smile Today, mostly due to excessive, inappropriate-for-the-dentist's-office flirtiness by Dr. Huish, as well as a bedside manner that was more sales-y than empathetic. I get really nervous going to dentists, and each visit I had here left me more stressed than before I even arrived.
The first time, I had to be drilled for several cavities, even though I hadn't had any in more than 10 years. Dr. Huish told me he'd never seen such big indentations than the ones in my molars, and because of my teeth's shape, I could expect to have cavities every visit - not because I wasn't brushing correctly, but because of the shape of my teeth.
I've been to see him several times since and haven't had a cavity again - odd. I almost felt like I was being sold cavity correction the first time and that drilling was unnecessary. As someone who experiences a ton of nervousness at the dentist, this definitely didn't put me at ease, and I got this same sales vibe each subsequent visit.
Six months ago, I had to wait more than 30 minutes in the waiting room, after leaving work early for my appointment, because they weren't ready for me. I wanted to never come back, based on this lack of customer service and the uncomfortableness I'd already experienced on prior visits, but I decided to give them one more chance since they'd already become familiar with my teeth.
I went again recently, which was my last time I'll be visiting Smile Today. The hygienist, after telling me my teeth were all in great shape and had no cavities, insisted my enamel was wearing off and that I should consider buying a prescription toothpaste from them - "I'd do it if it was me," was how she tried to sell the toothpaste to me. I thought it was odd this recommendation didn't come from a dentist (who I overheard telling another patient, "We're not a dentist office that is going to try to hard sell you a bunch of stuff" - if you even have to say that statement, something sounds fishy.)
Dr. Huish again made me uncomfortable during his less-than-five-minute visit with me, where he asked if I wear green pants because "they match my pretty green eyes," and touched my arm and leg, which I didn't think was appropriate - but that was consistent with other times I've met with him.
When the X-ray technician was setting me up for my next appointment in six months, I asked for the latest available appointment because I have to commute from Chandler. She asked if 4 p.m. was OK, and when I replied, "If that's the latest possible, yes," she said, "Well, we can do 4:30, but we like to leave by 5 to beat the traffic." What?!
I called to cancel it, and the receptionist I'll never see again didn't bother to ask why I will not be a Smile Today patient in the future. I know if I was losing customers, I'd love to know why to improve on future experiences.
Smile Today incentivizes patients to check in and review them on social media in exchange for credit, which, I guess they can use to buy prescription toothpaste they may not even need. This isn't the type of review I like to leave, though, and it probably wasn't the quick five-star rating they would have liked from a patient just looking for a dentist credit.
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