Tu is wonderful! I'd highly recommend scheduling an appointment versus walk-in (I'm not even sure if that is an option), her place is on the third floor of a secured building. I've always scheduled my appointments via email and she is quick to reply. When you go for the first time, do know that not only do you need to be buzzed into the building but you also will be waiting outside her office in the hallway until she is ready for you. Tu talks to you during the waxing and makes you feel comfortable throughout. You can be out of there in less than 20 mins. Note the wax she uses isn't the kind where you put on and can peel it off sans strips - I think she uses soft wax for proper terminology. Also she accepts credit card and you can put tip on there. If you are a frequent customer she will also give a discount.