| rev:text
| - disappointing is the first word that comes to mind when i think of greenhouse tavern. I'm sorry but this place sucks. i have been here on two occasions.
1) a girlfriend and i had dinner on a friday night around 8 o'clock. we sat on the first floor near the bathrooms. i will start by saying i'm not a fan of the decor whatsoever. our waiter, whose name i cannot remember, was incredibly friendly, nice and patient. since my friend and i hadn't seen each other in awhile, it took some time for us to finally get around to looking at the menu. i have only heard good things about the wings so we ordered those. they were indeed very tender however extremely salty. we ended up not ordering entrees but instead two small appetizers. i cannot remember the names of them but i had a spiralized salad and she had something that she thought would be pork and ended up being pork rinds. we both did not enjoy either of these.
i cannot say nicer things about this waiter. he was extremely accommodating to my severe food allergy and insisted that they would make anything they could for me. here's where my second experience comes into play.
2) i took my fiancé here last night. we both recently moved to cleveland from NYC, where he is from. although my last experience with the food here left little to be desired, we are huge fans of top chef and Mabel's next door and i wanted to give GH a second chance since he was after all Michael Symons executive chef. what a gigantic mistake.
we were seated upstairs in the corner against the balcony. i am 5' 110 lbs and i literally could not get into the chair because there was no room. this table shouldn't even exist. i ordered a cab sauv ($10) and my fiancé had a glenmorangie ($12). he was appalled at some of the up-pricing they do here with some of the scotches (blue label $48) and even mentioned that it's higher than some places in NYC. the drinks took about 10 minutes, during this time i noticed our side plates were filthy.
our waitress was tall and thin with dirty blondeish hair and wore a lot makeup. i say this because i do not remember her name because she didn't introduce herself (not very professional). i proceeded to order the chicken wings, then asked what the market fish was to which i was met with "its red snapper, but do you like curry"? i'm like ? indian or caribbean? she basically just told me this dish was not good. okay, i move onto another dish, here is where i get around to telling her about my food allergy to milk and eggs. to make a long story short, she told me i could get a veggie burger (no thanks) or a side salad, fries and Brussel sprouts... because i got up and got dressed to go out to dinner to have fries and salad after all. i asked her about the steak and she said can you have butter? what is the main ingredient in butter, lady? she told me i could get a plain steak alone because it comes with mashed potatoes. this waitress didn't accommodate me whatsoever, and several times left the table and said "i'll give you a few more minutes!".
eventually we made the decision to leave, which the waitress couldn't have cared less about and gladly gave us our bill and walked away. id like to mention the hostesses who had the maturity level of 8th graders also, who said goodbye to us without even looking up from their cell phones.
all in all, i will absolutely never be back here. we walked to urban farmer in a blizzard after this disaster and ended up having one of the best meals i've ever had in cleveland. i am so disappointed in this place, maybe it isn't chef sawyers fault but i would highly advise the manager to educate your staff and take the time to find quality people to represent your establishment. i expected a little more from someone with a james beard award.
edit: another off putting thing to note, clearly whoever manages this establishment either doesn't read yelp (bad idea) or actually just doesn't care about dissatisfied customers. you can see that they have never once given a response to any unhappy patrons. not a good look.
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