It has been our pleasure to eat and enjoy Nandos restaurant for several years. We have always had a great meal here. We even had our rehearsal dinner for the kids wedding here.
When we came in on Father's Day something has changed. The service was horrible and my husband's meal was never even entered into the system. They have us a gift card to come back. This was a great Gesture and we appreciated it.
Tonight, our server managed to get my gluten free order wrong and brought me food contaminated with gluten. When I mentioned this our server acres like she didn't know what I was taking about. The second plate of food just had the tacos scraped off and replaced and they served me the same beans and veggies even though they could have been cross contaminated. The chicken was cold and the corn tortillas were soggy.
This will be our last trip here. No apology from management and the server seemed to be at a total loss and then charged my husband for his meal while I ate nothing. Poor customer service