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  • About as sleazy and unscrupulous as they come. Went through all the standard BS that buying a new car comes with. Even a "trust me, we're friends, right?" And then some . . . We negotiated a great deal with the sales manager. We put everything he agreed to give us in writing and had him initial the agreement. Everything went downhill from there. Sales associate and his manager took literally 3-4 hours to "put together" our paperwork (that they claimed would only take about 30-40 minutes). They used this as a cheap tactic to try to get us to cave and settle for less than what we agreed to when it came time to sign the final contract. When we got to the finance manager next door at the VW office to sign the final contract, he told us that he would not honor the the terms that the sales manager agreed to in writing. We walked out and our sales person, desperate to save his deal chased us down and took us to see the Subaru/VW GM. The GM fed us some more BS, told us he could not honor the agreement that the sales manager signed and offered us some oil changes, tire rotations and car washes to compensate. We eventually caved and bought the car, but never received the deal that the sales manager agreed and committed to in writing. We faxed the agreement (that the SM signed) to Subaru of America, who apologized and they cut us a check for nearly $500.00. For months after we bought a new car from these guys, we received repeated phone calls at least once a week from different salesmen, asking us if we wanted to come in and buy a car. Have been through the process of buying and/or leasing a new car at least 7 or 8 times and never have we experienced the level dishonesty, shadiness and overt sleaze that we did at this dealer. Can't recommend highly enough that you avoid these guys at all costs. P.S. The comment below from the manager is beyond moronic. There was no "miscommunication". We had an signed agreement. That's why Subaru corporate cut us a check for almost $500! These guys are not even scum, they are the waste product that scum excretes.
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