0 stars if it allowed me to do so but I had to pick 1. The worst system in place for any business. I've never been so shocked by the process, the long wait and after coming back the next day with an appointment I was ignored and still had to wait. They took walk-ins before me. Why even make an appointment if you're skipped and have to wait 40 min after the scheduled appointment? I live 40min away and had to return to the store 3 days in a row. It's a terrible way to run a business! My family and I are going to switch from the iPhone and iPad to all Microsoft products.