This review is for 2 Las Vegas Dental Groups in the same network at two different locations.
Dr. Masaki is a nice guy and I really wanted Durango Dental Group be my dental office in Las Vegas. They accept my insurance and I could technically walk to the office, the location was so convenient.
But being a nice person and being convenient does not outweigh the negative aspects of Durango Dental Group. The place is expensive, yet I still elected to have procedures done. A regular cleaning turns into a "new laser technology gum treatment." Ok great I am all for new technology! But during a filling there was a point when I could tell something was not done right- by the whispers and hurried exchanging of dental tools and asking who set up the tray. That was concerning to me but I trusted things to be fixed competently regardless.
Unfortunately, the "new composite" filling material used fell out within 72 hours of my visit, in the middle of a long business trip way over on the other side of the country. I call immediately and am told to go to a drugstore and get temporary filling until I am back in town to get it fixed. No notes were taken over the phone by the receptionist. I have weeks of an exposed nerve and hyper-sensitive gums that severely impacted eating and even speaking. When I am finally able to be seen to repair the damage I am asked the whole story over again because there were no notes taken. At that point I am frustrated and disappointed enough I do not trust this team to be my dentist or even fix their own mistake. I get a referral to Dr. Masaki's "mentor" over at Rainsprings Dental Group for the next day. Well the appointment was scheduled incorrectly and the dentist I was sent to see, Dr. Stokes, is now saying that the WHOLE original filling needs to come out because he can't fix the patch job the other dentist tried to do. And there is not enough time scheduled for the appointment because it was made as just a consultation. These businesses are all part of the same dental group in Las Vegas. The shoddy work, lack of communication, and overall incompetency and disconnect between these dentists and their receptionists and staff is why both of these dental practices are one star establishments in my opinion.