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| - Overall disappointing experience with selling and customer service regarding it.
The website is incredibly vague on how items should be brought in, and really only mentions a handful of things they would be willing to accept. When I pointed out the fact that the website wasn't clear, I was made to feel that it was my fault for not going to the "right" website - even though I told them I was in the right place, because it had their contact information on it and I even called prior to coming in.
They then handed me a piece of paper that had the same exact website information on it I had already told them wasn't clear. When I stood my ground and told them I read this same information already, the workers all stared at me while one went on to tell me that they have a Facebook page with a video I should have looked at...
Just an FYI - a business, everything should be easily identified on the website AND social platforms - if it isn't you shouldn't lecture your first, and now last time customers on how they must have done it incorrectly. Own your mistakes and fix them.
They also verbally told me that they want it in plastic tubs, folded and ready to go onto the floor, and if you put it in bags - they likely won't take it because of wrinkles. Again - not advertised on the website, or on the piece of paper they handed me.
The woman working also claimed they don't take any items over three years old, so that they can stay "with the times" - but judging by the old faded flannel shirts, and grimey Mickey Mouse hoodies from Disney vacations past - they don't follow that rule often. A lot of faded, outdated items in the inventory.
They took a majority of my kids "hot ticket items" and gave five dollars total credit, and everything else back.
I went in thinking I could get rid of their gently used summer clothes and pick up a few fall staples, but in all honesty, my time and customer experience wasn't even worth that.
I'd rather just donate my children's clothes to an establishment that will help others in the community - and I'll stick to doing that in the future.
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