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  • YSL COUNTER- horrible customer service! I was buying a YSL mascara + make up remover set - not a huge purchase but still $40 for a mascara! I tried it on first. She applied it horribly. Seriously a two year old could have done it better. I told her it was a GIFT. Not only did she forget to give me a gift receipt, she REFUSED to give me a gift box! What the hell? Her reasoning? "We only give bags for things already in boxes." Obviously I wasnt going to get anywhere with this attention deficit woman. Being a good natured person, I figured she was a poor example and not indicative of the other people who work at Holt Renfrew. WRONG. So I found another sales associate and explained that the previous associate may not have understood that I wanted it gift wrapped. She proceeded to HAND ME A BOX AND A WAD OF WRAPPING PAPER and asked me to have a nice day. Does this Holts seriously go out of their way to hire incapable people or are just plain lazy? I FINALLY found a girl in the coat section to get it giftwrapped. I think I'll return it just because I hate this place. GO TO THE ONE ON BLOOR.
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