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| - I placed an order for my son for Christmas because he liked their clothes. The experience has not gone well. First off, two of the items I was purchasing were on sale, yet when they showed up in my cart, I was being charged the full price. I was in a hurry to get these ordered in time, so I just purchased at full price.
Next, I received a shipment notification, and one of the items I had purchased was not shown on the shipment. I tried calling their customer service phone three times, and each time received a message stating "voice mail not enabled for this extension," and it hung up on me.
Fine, maybe they were busy as it was close to Christmas. So I filled out the email form and sent an email....no response after 5 days.
Lastly, I paid extra shipping to "get it by Christmas." Here it is Dec 25, and nothing. FedEx says it will now be delivering on the 27th.
I'm willing to amend my review if these issues are resolved in the next few days, but so far this hasn't been a positive experience to say the least..
EDIT: Their customer service department was very friendly and apologetic once I actually got in touch, and they refunded (in store credit) my shipping costs. Still, it's January 3 and one of the items I ordered a week before Christmas has not shipped.
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