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| - Friendly, nice, lots of character. Came here for a girls weekend and we really enjoyed our stay!
THE HOTEL: From the first arrival, the staff was super friendly and helpful. Directions, taxis, room amenities, no matter what the request, they were on top of it. Always greeted us and looking to help us out.
The hotel itself has been around a while, but has been kept up and has a lot of character, something the southwest is typically missing. They are completely shutting down and renovating the hotel this summer, so the next time I come, I will need to update this review.
The room was nice, spacious, clean: everything we were looking for. Beds were comfortable and I always appreciate in-room coffee. I loved that it also had an extra sink vanity - perfect for three girls in one room. The only issue we had was keeping the room cooled down to our ideal temperature, I'm sure this will be fixed during the renovation.
Loved the pool area. A nice surprise that we didn't read about was that the pool area had its own bar, we totally took advantage of this the entire weekend, ordering pitcher upon pitcher of white sangria, delicious! And Ken the bartender really took care of us!
Other amenities that came in good use: the coffee bar near the lobby, gratuity only valet, and only 10 minutes from downtown Scottsdale.
THE SPA
I'm from Vegas and so I have really high expectations of spas. I wish I could review the spa separately on yelp, but sadly not. I would give it a one star. If you're looking for a good spa experience, book somewhere else in Scottsdale. I really hope that this is completely overhauled in the renovation. First off, some staff was friendly and others don't understand customer service. The facilities are VERY limited and the prices are too high to not have a full spa experience: steam room, sauna, hot tub, etc. I paid extra for a spa pedicure and didn't get what I was really paying extra for: foot and leg massage. And my feet definitely didn't get taken care of because I still have dead skin on them (I know, TMI, but just saying). My massage wasn't exactly great, I shouldn't get anxious when having a massage, and I did. Keep in mind I get massages all the time. First, one of her hands was literally sand paper. And she rolled my knots, which is super painful. She didn't really work them, just held pressure and stayed in that one spot... I had to put up with this for 85 minutes. My friend had Judy and had an even worse experience. My friend called out certain spots she couldn't have massaged and asked the lady to focus on different areas. Judy decided she wouldn't accommodate at all and became very rude. This behavior is simply not ok in the service industry.
Besides the spa, I look forward to coming back in the future!
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