Took my 2 dogs here for 5 nights over labor day weekend. Kristen is really nice. She really wants you to be happy with your experience and I applaud her management style. However, I felt like my dogs didn't have a good time. They were given a bag of dry food and can food for each night, and when we got them back we were returned 3 unused cans. My dogs lost weight during their time here. The puppycam is cool, but everytime you log on, the dogs all look so bored and no one really seems to be petting them. I would prefer if there were a grassy outdoor area. This place seemed somewhat like a concrete doggy prison. I don't think I will be back.