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  • I've never dined in at this location but have ordered takeout. On a recent takeout experience on a Saturday night, as I stood there waiting to pick up my order and pay I wondered why am I a patron of this sub-par Chinese chain...and why can't they implement a better takeout process, especially on a busy evening. Let's start with the takeout process, calling in and placing your order is all fine and dandy but it's when you have to pick up your food that the staff must have major operational deficiencies not to realize there's a better way to do this. I went to pick up my order on a busy Saturday evening to find the place, well busy! I saw loads of people waiting to be seated and internally had a sigh of relief knowing that I was just paying and picking up my order and would be on my way fairly quickly. WRONG! What started out as a sigh of relief transitioned into gasps of air and silent meditation trying not to freak out about the idiocy of the pick up process. It appears that they have two sets of staff - one set to handle the dine-in customers and one set to handle the takeout customers. I want to highlight that when I say set of staff there is more than one, often 2-3 staff members clogging up what could be a more efficient process I'm waiting to pay and pick up my order only to be at the back of 4 customers placing take out orders. Let me paint a picture of what's happening, 4 people in front of me each placing a ginormous order while one staff member takes the order for these customers and the other takeout staff members (2 others) stand nearby intently listening but doing absolutely nothing. Ummm...hi, I'm over here just wanting to pay and pick up my order which I can see on the counter. I'm so confused, there are like 4 cash registers and about a million staff members but only one staff member for all takeout issues regardless of whether you're placing the order or picking up. Note to PF Chang's why don't you have one staff member or create another set of staff members to solely handle the payment/pick-up portion?!?! This may have marginally increased the star rating but at the end of the day the food is also NOT good. I ordered the sesame chicken which claims to be a spicy dish but my taste buds could only taste sweetness and a sad attempt at cooking Chinese food for the masses. Do yourself a favor and just don't go here...dine in or take out!
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