Customer service is always more important than the food quality, that's why I give it 1 star. I was in the drive thru, had asked the worker to take ice out of my coffee (there was more ice than coffee) and she walked back and came back with the same amount of ice. I guess she thought I was stupid and that I wouldn't notice. So I sent her back to take out more. Do the job right the first time and you won't have to do it twice. I guess she didn't think I would notice that she didn't even take out any ice.