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  • The front staff on Bell Rd., are friendly and very helpful. However when it comes to patient care from the doctor- not so much. I feel that I am being "looked" at and labeled instead of listened to. I have been waiting for a phone call back from my doctor to get approval for medication refill for a week now. I've left 2 messages. One last Friday and one Monday of this week. I did get a call back Monday from the NA (super nice) saying that dr said we would go over meds when I would be seen- no earlier appointment than the one I set over a month ago- for next week... (but that appointment was set to do a follow up on the procedure she recommended - that she did not perform- and didn't work) I can never be seen within a week or 2 because she is always booked! For meds, They make you sign a contract for opiates. Which none have been rx'd to me- fine, however help me fill me Prescriptions instead of leaving me in pain. I don't wish my pain on anyone however I would like some empathy. Not sympathy- empathy. If they only knew how it felt.... Earlier in the year my doctor couldn't perform my injection because she "doesn't do them." Why didn't she tell me and refer the procedure?. I saw another dr in the office. (He was courteous and informative) so, as of now, I don't like that my dr doesn't take the time to call me about my prescriptions, or help gap between appointments, is short during our appointments, basically doesn't help me thru my pain. Just labels me if I'm some junkie claiming to be in pain looking for pain meds/remedies.
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