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  • So living in Vegas, and being a waiter previously, I have high expectations for service. This town is known for its service industry and I felt obligated to share a poor representation. I've eaten at the Lucky Penny at the Palms multiple times and never experienced such a dissatisfactory service. It started off with waiting 25 min just take our order. Then I watched my cocktail at the bar sitting for an additional 10 min before it was served. I then had to get up and ask the manager to send our server over for a refill. One of my guests sat for 18 min with no drink. Even after the manager spoke with Francisco , our waiter, it still took 48 min for our food to hit the table. Then when I reviewed my order, I noticed it was missing one of the main ingredients listed on the menu. Pizza Margherita without tomatoes. After discussing with Francisco, he then proceeded to tell me that the chef said that it's not included. I presented the menu to prove this was part of the description and he then said "oh yeah, your right." He then said they can add them after the fact and I refused. My guests were already finished eating by the time this offer to rectify was presented to me. After chatting with my 5 guests I also found out that 2 other orders were incorrect. Finally I got the bill and nothing was done to compensate for poor service besides removing the pizza I sent back. So against my better judgment I still threw a 20% tip and paid the bill. I the proceeded to share the experience the the manager Sterling. After hearing the experience, he said I'm sorry and that was basically it. Nothing was done to try rectify the evenings dissatisfied experience. I wasn't looking for a free meal by any means, however the fact that I still paid for my watered down Moscow Mule was insulting enough. This will definitely be my last visit and I will not be sending my clients here again.
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