My tow assistance is set by Progressive at 10am. I get a call from a young lady Maria, to verify that I need a flat bed truck and she proceeds to tell me the ETA is 11:21am. I call Progressive because this place had me on hold for over 5 minutes. ......This place horrible customer service, they place you on hold then different people pick and ask for the same info and over again. I requested for a flat bed tow truck and waited close to 2 hrs to find out they had called Progressive, my insurance who was paying for it, that they needed a different number of some sort. Come to find out they were never sending a truck, yet they failed to call me and let me know. If you called me to confirm you should have called me back to let me know of rge delay or that a truck wasnt coming. Plain and simple.