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  • Please be assured while reading this that I'm not normally one to have issues and complain. However the poor quality service that we'd received from Big Wa was angering and outrageous! I would totally give 0 stars for this review if possible based off of the bad (literally, and seriously) food and poor customer service. Simply put one night we ordered from them, around they're closing time. After delivery the food below sub-par. The crab puffs and egg rolls were horridly pastey like they weren't cooked or were possibly old and soggy. Also the food was was pretty cold as well. The restaurant is only approx. less than 10m away so the poor quality of food was very disappointing. On top of that my friend ate his food (which he hadn't eaten anything else prior to eating his Big Wa meal all day) and got a really very bad upset stomach later that evening (actually in the early AM). The next day my friend told me about what a bad upset stomach ( to put it nicely) he'd had after eating his food and so I decided to call Big Wa and request his portion of the meal be taken off my debt payment. All the food was poor quality, sure but I decided to be an "accommodating customer" and only request that my friend's potion be removed from my bill instead of asking for a refund because of my friend being the only one who had any discomfort/ **bad gastrointestinal issues** (to put it nicely) from the food. Well, to wrap this up, let's just say that I very calmly described the issue to the person on the phone at Big Wa and instead of being courteous and helpful they argued with me until I decided that I'd had enough! They also told me that in order for them to do any thing in regards to my bad food that: 1.Quote "They'd have to have q driver come pick up the food in order to prove that it was bad. " 2. That quote "since they were a small restaurant" that they'd "have no way of recalling my order" (from less than 24 hours) to this complaint call. And... 3. The most furiating!...They said (paraphrasing, but quoting...)that "my friend had to go to to doctor to prove the food caused my friend's stomach upset." P.s. my friends stomach wasn't just "upset"...I'm trying to be polite in saying while he didn't throw up, he did have some sort of "major major gastrointestinal" upset as a result from the food from Big Wa. I called originally to *request only a portion* of my bill be taken off and ***ended the call *** with actually having to call my bank and dispute the bill in it's entirety! I tipped the driver pretty well too...and I'll be damned if I give any more money to this place now or ever! Ai have the food in my fridge and as soon as I get in touch with my bank's ACH Disputes Dept. I'm going to have Big WA's driver come pick up their nasty food as proof! {Since that's what the person who I spoke with at Big Wa asked me to do after all, return my food as proof!) How ridiculous! This place is bad. Don't support this local restaurant! There's got to be better places....Keep looking until you find one with GREAT food AND customer service! This place sux, pass it on!
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