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  • On Friday I spent my day at Jurlique Spa in Scottsdale. It was my first day off in a long time and I was excited to spend it relaxing. This was a 65 mile drive for me and my visit totaled $245.00 (that was the half off price). I know its taboo to list prices but I think its relevant to this review because its no small chunk of change for anyone in today's economy. I needed a few days to cool down before I wrote this review. Jurlique opened their business to the yelp community and offered half off on their services. For this alone I am grateful. As I walked in I was greeted by a very pushy and "cold" receptionist. I was very rushed by her. She didn't introduce me to the establishment or befriend me as a new customer. It was go go go. Following this, I was on a rapid assembly line by the rest of the staff. They started me off with the Signature Harmony Massage. This was literally a gewfest of rushed body oiling and back pinching. The pressure was light to medium but more light. This would have been nice to know prior to agreeing to the massage. I workout and I have knots, deep ones, that require some pressure other than light surface friction. I mentioned this but either she was unable to increase the pressure or she was very adamant about doing the specific massage. She was also very very nervous. Its difficult to explain but she just was. I don't think she has done many male massages. She was a very nice girl but the massage was horrible. It had no rhythm or flow. Nothing about this "massage" was relaxing and I felt like all I got for my time and money was half a bottle of scented oil. Next was the Intense Recovery Facial. This was done very well by Lindsey. She made an intelligent effort to get to know my skin patterns and truly adapted her treatment for my skin. She was confident and had a very good work ethic. I could tell that she knew her craft well. This included: exfoliating washes, steaming, painful but necessary extractions, a great mask, and lots of moisturizing. When she was finished I looked like someone pushed me into a gravel pit....and I couldn't be more thrilled. It's a good sign of a good facial, it is! Had this been my only experience here the over all review would have been much better. (My skin looks great this Monday morning!) To finish off my day I had Jurlique's Wildflower Pedi. I get Pedi's on a regular bases and I have never in my life paid $70 for one but I was looking forward to seeing what I've been missing out on. At half off this regular price I couldn't resist! I'm not going to get into too much detail about this experience because there is none. The water was scented and that's about the only nice thing I can say about it. The primary reason for my pedicures is to keep the bottom of my feet smooth and healthy. I noticed in Yoga yesterday that I need to make time this week to get an actual pedicure. -Sigh At the end of my visit the receptionist added the 20% mandatory gratuity (which should just be a called a fee of $70) to my bill and didn't ask me if I wanted to add more ( I would have liked to tip extra for the facial). The bill had no place to add an extra tip. This really bothered me. I don't understand what the target audience is for this Spa. Its not men under 30. Don't forget Jurlique we have money to spend too. I suggest that Jurlique take a step back and evaluate their quality of services. Just because its in Scottsdale and just because its expensive dose not excuse you from striving for consistent quality for every customer. In a down-economy, where services like this are becoming a rare luxury again, many places are offering a better experience for a fraction of the cost. If your going to keep your prices up there you better WOW each and every customer that walks in that door.
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