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  • After all the good reviews I was really looking forward to lunch at Karson's. I wish our experience had rivaled others but it definitely did not. We arrived at lunch time on a Saturday afternoon and were the only customers there. We were seated right away by the owner (?) and looked over the menu. We ordered a fried chicken lunch, hush puppies and a BLT with a salad. I didn't expect it to be speedy--good Southern food shouldn't be!--but it took 45 minutes for the chicken to arrive and my sandwich never came. The waitress said it had been overlooked (again, we're the only customers there) and would be made right away. Someone else (a manager maybe?) came over to apologize and assured me our meal would be discounted. She specifically said to the waitress "let me know when their bill is open; I need to put in the discount." The owner then came over and made his appropriate apologies for the error and offered a side/dessert. He was very friendly and accomodating. When the bill arrived, everything appeared to be full price with no discount but I had only a moment to look over it because the waitress was literally hovering over me with her hand out trying to take my credit card. When I got it back (I know, I should have clarified everything first) I asked her to point out the discount, as "everything here appears to be at full menu prices". Her only response was "it's on there. She had to ring it in separate" after which she just quickly walked away without another word. No explanation, no answer, no resolution. At that point we were so irritated we just left although I'm confident that had I showed the bill to the owner or the manager they would have made good on their word. All in all, I'm usually pretty lenient when it comes to honest mistakes--I mean, not one of us is perfect. But this was just too much. I doubt we'll come back.
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