I have been to the Goulash house a few times now. So I think its safe to say I would give them a 3.5 overall.
Don't bother calling them for reservations since they will never pick up the phone. After trying numerous times to make a reservation, we just decided to try our luck. I have seen them turn people away towards 9pm even though they close at 10pm. So we came earlier to improve our chances of getting in. We were standing at the door for about 5 mins to get seated. I was positive the waiters saw us but none of them approached us. After a few minutes they said we would have to wait for their manager. So we waited and I had half a mind to leave and go next door to hungry brew hops or the bucket co.
Thankfully we got seated in the next couple of minutes and the experience improved quite a bit from there since the food was fantastic! Although I don't know if it is really authentic but I sure can say they serve some delicious fare here. Their portion sizes for the mains are huge. My dinner entree was good for lunch the next day. I had the jager schnitzel. It was wonderful with a creamy mushroom sauce on top. I also got a bite of the beef goulash and chicken schnitzel which my friends had ordered. Everything was perfect. If you like your schnitzel crunchy order the ones without sauce as it makes them a bit soggy.
The ambiance was nice both for a date and a family dinner. 4.5 stars for the food and ambiance but I do have to take one star off for the service. After all it is as important as a good meal!