Kudos to manager Britney for easing a bad situation. I play graveyard hours in the Orleans poker room and fuddruckers is the only food court option open. I get a large sweet potato fry and cover it with pickles from the topping bar--- apparently the toppings bar is only for hamburger purchasers and this is verboten. Alexis, the cashier, watched as I stood in line waiting my turn for the toppings bar. She waited for me to take the pickles, then she loudly called me out for stealing the pickles and triumphantly called another employee for back up to seize the evidence. Yes, she publicly shamed me for taking pickles. Really?
The other employee told me to take it and go. I walked away but found myself upset over the event. I stood for several mi utes deciding what to do, then I turned and walked back to return the food and get my money back. I intended a clean break with fuddruckers.
Britney (hope the spelling is correct) listened to me and confirmed that this is the policy. I told her I did not want the plate and asked for my money back. After hearing the whole story she made me a fresh plate, refunded the money, AND delivered money and fries ( with pickles) to me in the poker room.
The food is consistently good, and now I feel respected as a customer.
You had me at "Let's go over here and talk..."