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  • I used to love this office and had great luck for years. I'm giving 3 stars because the dr is great. However, the assistance I received by his staff is 0 stars. This year, the frame consultant suggested a different shape of frame. I am extremely near sighted and have always been told that the smaller the frame the better. The frame she suggested was larger. I questioned her suggestion and she measured the difference between my old frames and the new ones, then said it wouldn't be an issue. Well, surprise, it's an issue. One lens is twice the width as the other (and twice as thick as my previous lens). I paid extra to get the lens small. I called to complain and she had to call the lab to find out what was going on. She returned a call to me and told me: when you are that near sighted, you need the smallest frames possible! SHOCKING! She then found that the lab would redo the lens for a new frame for $60. 3 business days later, she called to tell me that the office was generously going to sell me new frames for 50% off. Wow, thanks! I will have paid $500 for glasses at that point. No thanks! Now I'm off to find a new Eye Dr. Clearly, they do not guarantee their work, nor do they take responsibility for their errors. If you don't know how to help somebody select eye glasses, don't.
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